Community
Connectivity
Promising Trouble worked with Impact on Urban Health on a multi-year partnership to explore how access to the internet impacts health and wellbeing.
Digital inclusion needs a rethink.
Without a secure and reliable home internet connection, people become digitally excluded, worsening health inequalities. Another way is possible.
-
![]()
Affordable, Accessible, and Easy-to-Use
A radically inclusive approach to building a better digital society
-
![]()
Digital Inclusion: A Primer
A review of the most prevalent existing digital inclusion frameworks in the UK
-
![]()
Digital inclusion: from sticking plasters to sustainable progress
Three quick fixes for the first year of a new government
-
![A colourful and eclectic geometric icon interconnecting 3 cubes in a playful way: a yellow, a bright green, and a purple one.]()
Broadband affordability modelling
Relative costs and affordability of home broadband across different income groups
-
![A colourful and eclectic geometric icon interconnecting 3 cubes in a playful way: a yellow, a bright green, and a purple one.]()
Affordability summary factsheet
A short summary of our research on social tariffs and affordability.
-
![A colourful and eclectic geometric icon interconnecting 3 cubes in a playful way: a yellow, a bright green, and a purple one.]()
The real cost of broadband
Our full report on social tariffs and broadband costs for low income households
Digital connectivity doesn’t just support access to formal health and support services like GP surgeries and outpatient appointments, appointment management or prescription orders.
It also affects all other aspects of our lives, which have direct and indirect impacts on our health and wellbeing: what we do for a living, our income, how connected we are with our communities, families and friends. Being online makes it easier to shop, save money, socialise and find information. Trying to do these everyday activities without reliable internet access, at times and in places where people feel safe and able to talk freely, makes people's lives significantly harder.
Community Broadband Handbook
Communities are best placed to determine where the greatest need is, and the most appropriate solutions for them. We’ve collated our learning in a straightforward handbook.
For community practitioners:
Take a look at our community engagement approach
Consider which technical solutions might work best for your area or community
Review our approach and learnings to help build a successful model
For local and combined authorities:
Review our policy recommendations to see how you can foster local innovation in your area
Take a look at our community engagement approach
Look at the technical solutions we’ve outlined to see which you could support locally
For policymakers:
Take a look at our case studies
Review our recommendations to see how you can foster local innovation in your area
